Frequently Asked Questions
I forgot my password
You can reset your password here: Reset your password.
An email will be sent with a link to set a new password for your account.
An email will be sent with a link to set a new password for your account.
Is it possible to add more websites to my account?
Yes, you can manage multiple websites in your account:
Add new website
Every website needs its own individual subscription.
Every website needs its own individual subscription.
How do I submit sitemaps to search engines?
Details are available on the "Submit sitemap" page in your account.
The "Auto submit" feature assists in submitting all sitemaps to Google Search Console, and there are manual submission instructions for Google and Bing.
Sitemap files are hosted on our servers and it's fine to submit them directly, provided both the sitemaphosting and your website domains are added and verified in Search Console. More details on cross-site sitemap submission here.
Is it possible to host sitemaps on my domain instead of the sitemaphosting domain?
Yes, simply download a small PHP file and place it on your website (PHP support must be enabled).
That file will serve the most recent sitemap version hosted on your domain.
Further details are on the "Submit sitemap" page in your account.
Further details are on the "Submit sitemap" page in your account.
How do I upgrade to the next plan while my subscription is still active?
Don't worry, we'll refund the remaining portion of your current subscription when you upgrade your account.
I need an invoice for my order
You can download invoices for all your orders from the Account page.
How do I update credit card details for my active subscription?
You can update credit card details on the Account page.
For PayPal payments, changes need to be made through PayPal.
Why am I receiving a "Problem accessing your website" error?
If a sitemap hasn't been updated for some time and you receive a "problem accessing your website" or "connection issue" error on your Sitemap Summary page, it's possible that your server is blocking requests from our crawler bot.
If the issue continues, please raise a Support Ticket for assistance.
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Please contact your hosting support to check if our servers IP range is blocked:
85.92.66.149 81.19.188.235 81.19.188.236 85.92.66.150
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Our crawler bot User-Agent HTTP header is (it might need whitelisting):
Mozilla/5.0 (compatible; Pro Sitemaps Generator; pro-sitemaps.com) Gecko Pro-Sitemaps/1.0
- Our servers are based in the UK, ensure country-focused geo-blocking isn't affecting requests from the UK.
If the issue continues, please raise a Support Ticket for assistance.